What Should I Do If The Phone Line Is Busy

(an open letter to our Great Customers)

Updated 8-23-21

Due to continued staffing challenges from the pandemic, we are simply not able to take, make, or deliver as many orders per hour as we would like to. We are constantly working to improve our service model wherever we can.

 

What Should I Know?

 

• We recently expanded our phone lines to accommodate more calls per hour, greatly reducing backups on busy nights.
• Please don't come in to order when the line is busy. With more phone lines being answered now, if all lines are busy, we are simply that busy. Hopefully, we will soon have another open line. When we are taking an overwhelming number of calls, the kitchen will understandably also be very backed up. If you wait a few minutes to get through, it should theoretically add no more time to when your order will ultimately be ready.

 

• Check our website for updates about store hours, delivery restrictions, and any menu changes.

 

• Pro-Tip: Try not to order at the peak pizza times - when able. Try to order before 5:00 pm, after 7:00 pm, or on days other than Friday and Saturday - if and when you are able. We appreciate that this may be inconvenient, but we truly are focused on how to best serve you while trying to keep our community as safe as possible!

 

• Pro-Tip: You can call earlier the same day for a carry-out or delivery later that evening. This may help you get through on the phone more easily. Many of our customers don't realize that you can pre-order for a set time later in the day. Feel free to take advantage of this option if you think it will help you get the service you really want from our great staff.

 

• Our Promise: Everyone is working very hard to provide you with the best service we possibly can.

 

Day One Pizza has always been in the service business. We are proud of our long legacy of outstanding employees and community awards. We pride ourselves on working as hard as we can to make you the best food, as quickly and efficiently as possible. The lasting impacts of the pandemic haven't changed our passion for great service, just the volume of orders we can safely handle in any given hour.

 

You have told us that you really appreciate our honesty, transparency, and unyielding commitment to safety.  This not only applies to you, our customer, but to the hard-working and dedicated staff who make our mission possible every day, many of whom are still in high school. We have been so moved by the loyalty of our staff (and particularly the parents of minors working at Day One Pizza).

 

Our employees have been essential in teaching us how to adapt safely to each new challenge. We talk with our staff every day about what we need to do next to keep us all safe, healthy, as we all hope to return someday to our new normal.

 

We appreciate your continued support and cooperation.

 

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